Return Policy
退貨政策
Return Policy
At RAINBOW IS LTD, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Personalized or custom-made items are non-returnable unless there is a defect.
Return Process
- Contact Us: Please reach out to our customer service team at info@rainbowisheart.com to initiate a return.
- Return Authorization: You will receive a return authorization number and further instructions on how to return your item.
- Shipping Your Return: Pack the item securely in its original packaging, including any tags or accessories. The return shipping cost is the customer’s responsibility unless the return is due to a defect or error on our part.
- Refund Processing: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
Contact Us
For any questions regarding our return policy, please contact our customer service team at:
Email: info@rainbowisheart.com
Phone: 852-66296292
退貨政策
在 RAINBOW IS LTD，我們致力於確保您對我們產品的滿意。如果您對您的購買不完全滿意，請參考以下退貨政策。
退貨資格
- 物品必須在購買日期後30天內退回。
- 產品必須未使用，並保持在原包裝中，與收到時的狀態相同。
- 個性化或定制產品除非有缺陷，否則不可退貨。
退貨流程
- 聯繫我們： 請通過 info@rainbowisheart.com 聯繫我們的客戶服務團隊以啟動退貨程序。
- 退貨授權： 您將收到一個退貨授權號碼和進一步的退貨說明。
- 寄回您的物品： 將物品安全包裝在原包裝中，包括任何標籤或配件。退貨運費由客戶承擔，除非退貨是由於缺陷或我們的錯誤。
- 退款處理： 一旦我們收到並檢查您的退貨物品，我們將在7-10個工作日內處理您的退款。
交換
如果您希望將物品換成不同的尺寸或款式，請遵循退貨流程並為所需物品重新下訂單。
聯繫我們
如果您對我們的退貨政策有任何疑問，請聯繫我們的客戶服務團隊：
電子郵件： info@rainbowisheart.com
電話： 852-66296292